Hart Technical Solutions - ERP/SFA/CRM Software

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Software Models

Software solution models can be client-server, online or a combination of both. A client-server model will typically consist of a server (or server farm) that holds your software and databases. Client (or user) computers will connect to your server using software installed on each computer. Online models house all software functionality and data on a server and a user connects to the software using a standard web browser such as Internet Explorer, Google Chrome and others there is no client-side software to install. Combinations of these tow models are typically seen when a business wants online capabilities added to client-server software.

Enterprise resource Planning (ERP)

Enterprise Resource Planning (ERP) software is the technological backbone of most companies that have expanded beyond spreadsheets. ERP systems offer the capability to house corporate data such as accounting (payables, receivables, purchasing), inventory, product manufacturing and assembly, supplier data, warehouse and shipping functions, and real-time and predictive reporting. An advanced ERP will also interface with your Internet and Intranet websites to supply and receive data such as online orders, returns and the like.

Examples of ERP products are SAP, Sage, OpenTaps, Oracle and PeopleSoft.

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Sales Force Automation (SFA)

Sales Force Automation (SFA) takes the sales process and attempts to automate many of the functions. Regardless of the product or service, most sales cycles go through the same steps. Some of these steps are goal setting, prospecting, qualifying, making offers and closing. Using software to assist in these sometimes very involved and long-term functions can provide better closing rates, more time for prospecting, detailed case history and analysis and team involvement.

Using smart phones, tablets, portable computers and home office systems, SAF data can be entered, tracked and acted upon in real time.

Examples of SFA offerings are Siebel and SalesForce.com.

Customer relationship Management (CRM)

We all know customers are your best and least expensive source for future revenue. Once a sales is made CRM kicks in.

CRM encompasses the processes involved in supporting, managing and marketing to your customers. Some systems include prospects as well. The idea behind this software function is provide the best customer service possible in the most cost effective manner. Many CRM systems will integrate with your Intranet and Internet web solutions and allow for customer self-help and support case control. Most ERP will have the basic functions such as customer information and profile, previous sales history and the like. Advanced CRM systems will track each interaction with your client (or prospect) such as phone, fax and email touches, complaints, returns and support requests and more allowing you to have a total view into your customer.

Examples of CRM offerings are Siebel and Microsoft Dynamics.

Hart Technical Solutions can help you through the maze of software model decisions, process automation to software function, design, implementation and support.

Typical Intranet Website Features
  Basic Intermediate Advanced
Feature      
Password Protected
Calendar
FAQ/Common Data
eForms
eCampaigns  
eFax  
Dashboard  
File Sharing  
Multi-Lingual    
Integrate with Internet    
Team Collaboration    
Automate Processes    
ACL/Directory    
VPN    
Hart Technical SolutionsInternet Website Solutions

Hart Technical Solutions can develop, implement and support your Internet Website initiative. Our team of professionals is flexible and ready to ensure your success. From a basic website solution to an advanced data-driven portal, we can bring your vision to life.

Wedding venue looking for a classy, very visual website solution.

Ecommerce site designed to differentiate the client in a tough space. Hart Technical Solutions provided video services as well.